Your Water Bill: Many Ways to Pay
The following ways can all be used to pay a water bill:
Online: Water bills may be paid online at the water utility customer care page. A non-refundable $1 fee will be charged for all online and phone payment transactions. Select one of the links below for detailed instructions.
By phone: The automated phone system is available 24 hours per day by calling (316) 265-1300. MasterCard, Visa, and checks (with account and routing number) are accepted. A non-refundable $1 fee will be charged for all online and phone payment transactions.
By Text Message: The option to pay by text message can be set up online at the water utility customer care page. Standard data fees and text message rates may apply. A non-refundable $1 fee will be charged for all text payment transactions.
Select this link for detailed instructions: Set up Payment by Text
By mail: Payment may be mailed to:
Public Works & Utilities
PO Box 2922
Wichita, KS 67201-2922
Please note: the payment posting date will be the date the payment is received (not the postmark date).
In person: Payment may be made in person at the City Hall Express Service window at:
455 N Main
Wichita, KS 67202
Hours: 7:45 a.m. - 5:15 p.m., Monday through Friday
Cash, MasterCard, Visa, money order and checks are accepted.
By Drop-box: Payments may also be deposited in drop-boxes within City Hall. Please be aware that only drop-box payments made at drop-boxes located in City Hall and made by 3:00 p.m. will be posted the same day. All payments deposited in a drop-box after 3:00 p.m. will be posted on the next business day.
There will be a $30.00 charge on all returned checks. Please do not deposit cash.