Your Water Bill: Many Ways to Pay

The following ways can all be used to pay a water bill:

Online:  Water bills may be paid online at the water utility customer care page. A non-refundable $1 fee will be charged for all online and phone payment transactions.  Select one of the links below for detailed instructions.

One-Time Water Bill Online Payment

Set up Monthly Auto Payment

By phone:  The automated phone system is available 24 hours per day by calling (316) 265-1300. MasterCard, Visa, and checks (with account and routing number) are accepted. A non-refundable $1 fee will be charged for all online and phone payment transactions.

By Text Message:  The option to pay by text message can be set up online at the water utility customer care page. Standard data fees and text message rates may apply.  A non-refundable $1 fee will be charged for all text payment transactions.

Select this link for detailed instructions: Set up Payment by Text

By mail:  Payment may be mailed to:

Public Works & Utilities

PO Box 2922

Wichita, KS 67201-2922 

Please note: the payment posting date will be the date the payment is received (not the postmark date).  

In person:  Payment may be made in person at the City Hall Express Service window at:

City Hall

First Floor

455 N Main

Wichita, KS 67202

Hours: 7:45 a.m. - 5:15 p.m., Monday through Friday

Cash, MasterCard, Visa, money order and checks are accepted.

By Drop-box:  Payments may also be deposited in drop-boxes within City Hall. Please be aware that only drop-box payments made at drop-boxes located in City Hall and made by 3:00 p.m. will be posted the same day. All payments deposited in a drop-box after 3:00 p.m. will be posted on the next business day.

There will be a $30.00 charge on all returned checks. Please do not deposit cash.

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