Water Bill: How to Pay
The following ways can all be used to pay a water bill:
Water bills may be paid online at Water Utility Customer Care. For detailed instructions for making an online payment, please see the topic “Water Bill Online Payment." A non-refundable $1 fee will be charged for all online and phone payment transactions.
Pay by phone:
The automated phone system is available 24 hours per day by calling (316) 265-1300. MasterCard, Visa, and checks (with account and routing number) are accepted. A non-refundable $1 fee will be charged for all online and phone payment transactions.
By Text Message:
The option to pay by text message can be set up online at Water Utility Customer Care. For detailed instructions for setting up text-to-pay, please see the topic “How to Pay Water Bills by Text Message." Standard data fees and text message rates may apply. A non-refundable $1 fee will be charged for all text payment transactions.
Pay by mail:
Payment may be mailed to:
Public Works & Utilities
PO Box 2922
Wichita, KS 67201-2922
Please note: the payment posting date will be the date the payment is received (not the postmark date).
Pay in person:
Payment may be made in person at the City Hall Express Service window at:
455 N Main
Wichita, KS 67202
Hours: 7:45 a.m. - 5:15 p.m., Monday through Friday
Cash, MasterCard, Visa, money order and checks are accepted.
Pay by Drop-box:
Payments may also be deposited in drop-boxes within City Hall. Please be aware that only drop-box payments made at drop-boxes located in City Hall and made by 3:00 p.m. will be posted the same day. All payments deposited in a drop-box after 3:00 p.m. will be posted on the next business day.
There will be a $30.00 charge on all returned checks. Please do not deposit cash.