Water Bill: Auto Payment Set Up Instructions

Follow the instructions below to set up continuous automatic payment of your water bill. Please note: for new accounts, AutoPay can be set up after your first water bill has been issued.

Select this link to go to the Water Utilities Customer Care page (link.wichita.gov).

1.If you do not already have a user name and password, select Register your Account and then follow the on-screen instructions. After registering your account, continue to step 3.

   If you do have a user name and password, on the Water Utilities Customer Care page, select Login.

2. Enter your user name and password and then select Login.  

3. After logging in, from the options on the left side of the Water Utilities Customer Care screen, select Auto Pay Sign Up.

4. Read the terms of agreement and then scroll to the bottom of the screen and select Auto Pay.

5. The AutoPay screen will display. On the AutoPay screen, select My Profile at the top of the screen and then select Payment Methods. If using a mobile device, select the menu icon (that looks like three bars) in the upper right corner of the screen and then select My Profile and then Payment Methods.

Desktop Version

Mobile Version

6. The Saved Payment Methods screen will display.  On the Saved Payment Methods screen, select Add New Credit Card (to add a credit card) or Add New Bank (to add a bank account to deduct from).

7. Enter the required information. If desired, select the Default checkbox to make this method the default payment method to use. Select Save Credit Card Information or Save Bank Information after entering all of the required information.

8. The Saved Payment Methods screen will display.  Select My Profile at the top of the screen and then select AutoPay. If using a mobile device, select the menu icon (that looks like three bars) in the upper right corner of the screen and then select My Profile and then AutoPay.

 Desktop Version

Mobile Version

9. On the AutoPay screen, verify that the correct payment method displays and then select Edit.  

10. The Edit Auto Pay Setup screen will display.  In the Edit AutoPay Setup screen, select the button next to Yes, put me on AutoPay and then select Save this AutoPay Setup. Note: if there is more than one account associated with your login, check to make sure the correct account is shown. If it is not, select the correct account before saving.

The AutoPay status will display as "Waiting on email confirmation” and an email will be sent to your email address. The subject line on the email will be "City of Wichita AutoPay Registration Information.” Note: the setup is not complete until you confirm the registration using a link in the confirmation email.

11. Read the email and then while still in the email, select Complete Registration.

A screen will display that confirms "AutoPay Registration Completed."  The AutoPay takes effect immediately and will apply to any bill not already paid.  The auto payment posts on the bill due date, unless that date falls on a Saturday or Sunday.  If the date falls on a weekend, the auto payment will post on the Friday prior to the due date.

For more information, please email watercustomerservice@wichita.gov or call 316-265-1300.

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