Welcome to AccessWichita Help

Below is a list of topics that explain how to use AccessWichita. If you need more assistance or have suggestions about the information on this page, please feel free to contact us.

Create an Account in AccessWichita

When you create an AccessWichita account:

  • The MyAccess page displays your requests
  • Contact information is automatically added to request forms
  • Easily access your open requests

Follow these steps to create an AccessWichita Account:

  1. On the AccessWichita home page, select Create Account.

  

  1. The Create Account form displays:

  • Enter your name.
  • Enter an email address. The email address will also be your user name.
  • Enter a password that meets the requirements shown on the screen.

Enter contact information as desired.

  1. Check the box next to "I'm not a robot."
  2. Select Create Account. The system will create the account and then display the Sign In window. Enter your user name and password and then select Sign In.

After signing in, the system displays the MyAccess screen with your name displayed in the upper right corner.

 

The screen is like the Home page, but instead of showing all recent service requests, it shows only service requests that you have opened. Only requests that are entered after your account is created will display on this page.  To return to the view that shows all of the recent requests, select Home.

 

To sign out: from any screen, select the dropdown box next to your name and then select Sign Out.

 

Sign In to AccessWichita

Follow these instructions to sign in to AccessWichita:

 

  1. On the AccessWichita home page, select Sign In.

 

 

  1. In the Sign In window, enter your user name (the email address you provided when the account was created) and your password and then select Sign in.

 

  1. After signing in, the system displays the MyAccess screen with your name displayed in the upper right corner. The screen is similar to the AccessWichita home page, but shows only service requests that you have opened. To return to the view that shows all of the recent requests, select Home 

 

  1. To return to the MyAccess page: from any screen, select the dropdown arrow next to your name and then select MyAccess.

 

  1.  To sign out: from any screen, select the dropdown arrow next to your name and then select Sign Out.

 

Change AccessWichita Account Information

Take the following steps to view or change your AccessWichita account information:

 

  1. Sign in to AccessWichita, select the drop-down arrow next to your name, and then select Profile

 

 

  1. When the Profile screen displays, make any desired changes and then select Save Changes.

 

 

Note: the new account information will be used on new service requests that you create after making the change. The change is not made to any Service Requests that were already entered before the change was made. If contact information needs to be changed for an open request, please contact us by using the Contact Us link located at the bottom of any AccessWichita screen.

Search for Information in AccessWichita

Follow these instructions to search for information in AccessWichita:

  1. From any page, enter text into the main search bar. As you type, matching topics will display below the search bar. Select a topic or select View all results to view a full list of the matching topics.

  

 

  1. If you selected to view all results, select a topic from the list to view the topic details.

 

 

If desired, provide feedback by selecting This article was helpful or This article was not helpful. All feedback is appreciated.

 

 

Search for a Service Request in AccessWichita

To determine whether a report or service request has already been entered for an issue:

 

  1. If not already on the AccessWichita Home page, select the Home option at the top of the screen.
  2. Browse the Open Requests list. The list can be sorted by selecting a column header.

 

  1. To search open requests: in the search field on the Open Requests bar, enter either the request number (beginning with the alphabetical characters) or descriptive words. As you type, matching records will display below the search bar. Select a record to display the request details.  

  

 

 

Reopen a Service Request in AccessWichita

If contact information is included on a request, a notification is sent when the issue is resolved. If the contact information includes an email address, there is an option in the email notification to reopen the service request if necessary.

 

To reopen a service request, select the link Reopen my service Request from the text of the email.  

 

 

Your system will launch a new outgoing email with the address and subject lines already filled in. Add information about why the item should be reopened and then select Send.

 

The service request will be reopened and another notification will be sent when it is resolved.

 

How to Report a Problem in AccessWichita

Follow these instructions to report a problem in AccessWichita:

 

  1. From any page, enter text into the search bar. A list of matching topics will automatically display below the search bar.  

  

  1. Scroll through the list of topics and select the desired topic.

When the topic displays, select the link to open the report form.

 

  1. When the form displays, enter an address by typing an address, moving the red “pin” on the map to the desired location.  If using a mobile device you may also select Use My Location or Get Location From Photo.

 

  1. Enter a description of the report.
  2. To add a photo or file to the report:
  • Drag one or more files to the attachments area
  • Or select Click to choose files and browse for the file or files.  
  • If "Get Location From Photo" was used, the photo will already be attached.

Enter your contact information:

If you enter contact information, you will receive status updates for your reports and requests. You may also be contacted if additional information is needed. 

You may chose to remain anonymous by selecting Do not contact me. For anonymous requests, if there is not enough information to complete a request, it will be closed.

 

  1. After completing the form, check the box next to "I am not a robot" and then select Submit Request.

 

If you requested to be contacted by email you will receive an email confirming that the request has been opened. If you requested to receive texts, then you will receive a text confirmation.

Search My Requests in AccessWichita

To view or search for requests or reports that you have entered: 

  1. Sign in to AccessWichita.
  2. From any screen, select the drop-down arrow next to your name and then select MyAccess.

 

  1. The MyRequests list displays all of your requests.  The list can be sorted by selecting a column and the selecting the arrow in the column.

  

  1. To search: in the search field on the “My Requests” bar, enter either the request number (beginning with the alphabetical characters) or any descriptive words that were used in the request. As you type, matching records will display below the search bar. Select a record to display the request details.

 

 

Cancel an AccessWichita Service Request

To cancel a service request or report, contact the help desk:

Email: Access@Wichita.gov

Phone: 316-WICHITA (316-942-4482)

Reset MyAccess Account Password

Follow these instructions to reset your AccessWichita account password:

If the password is known, change it in your profile using the following steps:

  1. Sign in to AccessWichita, select the drop-down arrow next to your name, and then select Profile.

  

  1. When the Profile screen displays, enter the current password, enter the new password, and then select Save Changes.

 

If the password is not known, change it using the following steps:

 

  1. Select the Sign In icon located in the upper right corner of the screen.

 

  1. Select the Reset it link.

 

  1. Enter the email address used for the account and then select Find my account.

 

  1. To receive a reset link by email, select Send me an email with a reset link. To receive a reset code by text, select Text me a code to enter. Select Send after making the selection.

If email was chosen, the system sends an email containing a link to change the password:

 

 

Select Reset my Password. In the Change Your Password window, enter and confirm the new password and then select Change my password.

 

If text was chosen, the system sends a text with a password reset code

Enter the code in the “Reset Your Password” window and then select Submit Code.

 

Enter a new password in the “New Password” field and then enter it again into the Confirm New Password field. Select Change My Password.

 

Contact Us

To suggest a knowledge article or to leave feedback, select Contact Us located at the bottom of the home page.

 

 

Our business hours are listed on the Contact Us page. During business hours, call 316-WICHITA (942-4482) or, if you are using a phone capable device, click Give us a call.

 

Select Send us an email to send an email at any time.

 

 

Add AccessWichita to Your Phone or Tablet Home Screen

AccessWichita is not an app you install, but it can be added to your phone or tablet's home screen for easy access. To add AccessWichita to your home screen, take the following steps:

Open a browser on your device and go to access.wichita.gov.

If using an android device: Tap the menu icon in the top-right corner and then tap Add to Home Screen:

If using an iOS device: Tap the Add icon on the bottom of the screen, tap Add to Home Screen, type a name if prompted, then tap ADD.

The AccessWichita icon will then appear on the home screen. Tap it to launch AccessWichita.

How to Allow Automatic Addresses on Service Requests

When opening service requests, you may select to use the current location or to use the location from a photo. Using the location-from-a-photo option allows you to quickly snap a picture at a location and then later enter a service request for that location even though you are no longer there.

To use these features, location services must be turned on. To turn them on, follow the steps below:

If using an Android device:

1. Swipe down from the top of the screen.

2. Tap Location. The icon will turn white or blue to indicate that Locations are enabled.

If using an iOS device:

For both the "current location" and "location from a photo" options:

1. Tap Settings > Privacy > Location Services.

2. Tap the on/off indicator if it is not already on.

To allow the "location from a photo" option:

1. On the same screen, scroll down and tap "Photos."

 

2. Tap "While Using the App."

 

How to Request a Service in AccessWichita

Follow these instructions to request a service in AccessWichita:

 

  1. From any page, enter text into the search bar. A list of matching topics will automatically display below the search bar.  

  

  1. Scroll through the list of topics and select the desired topic.

When the topic displays, select the link to open the request form.

 

  1. When the form displays, enter an address by typing an address, moving the red “pin” on the map to the desired location.  If using a mobile device you may also select Use My Location or Get Location From Photo.

 

  1. Enter details for the request in the Describe Your Request field.
  2. To add a photo or file to the report:
  • Drag one or more files to the attachments area
  • Or select Click to choose files and browse for the file or files.  
  • If "Get Location From Photo" was used, the photo will already be attached.

Enter your contact information:

If you enter contact information, you will receive status updates for your reports and requests. You may also be contacted if additional information is needed. 

You may chose to remain anonymous by selecting Do not contact me. For anonymous requests, if there is not enough information to complete a request, it will be closed.

 

  1. After completing the form, check the box next to "I am not a robot" and then select Submit Request.

 

If you requested to be contacted by email you will receive an email confirming that the request has been opened. If you requested to receive texts, then you will receive a text confirmation.